American entrepreneur Viktor Kiam once famously said of Remington: “I liked the shaver so much, I bought the company.” For Jim Emery it was a case of enjoying having MOLLY MAID as a customer so much – he was the firm’s contact at HSBC for car leasing – he bought the franchise!
The strengths that MOLLY MAID had showed him from the outside have now allowed him to deliver a first class service to customers new and old.
That service is best shown in the work Jim’s team does for an elderly couple who live in a relatively isolated location.
Jim said: “Each of the couple has been ill over recent months and the team has gone above and beyond its normal duties to make sure they were both looked after. The customers really appreciate the care.”
That level of service can bring great comfort and make a big difference to people’s lives – with the maids often becoming ‘part of the family’.
That’s certainly the case for customer VK, who wrote to say: “We just wanted to say
a special thanks to the team as they are amazing and so friendly.
“Please pass on our personal thanks and let them know they can come and see the dogs anytime. Many thanks again to all your team.”
In order to deliver the service that makes customers so happy, Jim and the team have developed a wealth of knowledge on how to tackle even the toughest of cleaning conundrums.
And Jim was able to bring a pearl of wisdom from his father into the business; to use sterilising fluid to combat mould and mildew. Just one priceless bit of help that continues to help make a big difference and contribute to the first class service Jim continues to offer.