Helping to keep you & your family safe
Update on 23rd March 2020 – Coronavirus (COVID 19) Information for our customers
Due to COVID-19, we are temporarily suspending our service
We continued to service and clean our customers’ homes for as long as we were able to. Throughout the developments with COVID-19, we closely followed all the Government and Public Heath England recommendations to ensure the welfare of our staff and customers. As a result we have temporarily suspended our service as of Monday 23rd March 2020. We want to reassure you that we are continuing to support our staff and communities as we all navigate through these uncertain times. We are all in this together and we will continue to do what is right by the communities in which we live and work to help mitigate the spread of the coronavirus.
In the meantime, take care of yourselves, your loved ones and your community, and we look forward to cleaning your homes once again when the time is right.
Please continue to visit our website for updates
From all of us at MOLLY MAID.
Update on 16th March 2020 – Coronavirus (COVID 19) Dear valued Molly Maid Customer,
With all the coronavirus updates we hear in the media every day, we know that our customers will appreciate some reassurances on the measures in place by your local Molly Maid Franchise Owner and their teams to provide extra protection for you, your family and your home at this time. We always recognise the privilege and trust our customers give to Molly Maid to enter and clean their homes in communities throughout the UK, so we would like to give you the following assurances:
- Firstly – our staff entering your home. We are in daily contact with our cleaning teams, assessing their health and following Public Health England and NHS guidelines. If there is even the slightest doubt or potential virus symptom, they will not be permitted to enter your home and will not resume cleaning until they have cleared the recommended period of self-isolation. It is possible therefore that you may see a different cleaning team in the coming weeks, but please be assured that they are all trained and insured exactly the same way, and will know all your cleaning needs.
- Next – how we clean your home. As featured on the Molly Maid website, our cleaning teams use a range of safe and eco-friendly cleaning products. One specialist cleaning product is XtraProtect, a sanitising and anti-microbial cleaner, which has recently passed independent laboratory tests proving it is effective against all enveloped viruses including all Coronaviruses (to BS EN 14476 standards). In addition to using this product in your kitchens and bathrooms, our teams have been specifically instructed to pay extra attention with XtraProtect on door-handles, light switches, railings and other areas frequently touched by hands
- Finally – regular contact in the coming weeks. We will keep in close contact with you with any updates, including if we may have to request a change to your cleaning dates. Please can we gently ask for your help too. If you have to self-isolate, been in contact with friends or family either with the virus or showing symptoms, please can you immediately contact your local Franchise Owner so they can reschedule your clean to a suitable date. The health and welfare of our staff and their families is just so important to us.
We hope this helps to give you the assurances you need on the extra special levels of care and attention we are taking in your home. As some of our cleaning teams are receiving requests from other customers regarding additional areas to clean, or to increase their cleaning frequency, if you too would like to discuss this please contact your local Molly Maid Franchise Owner who will do everything possible to help.
This is an unprecedented situation that is greatly impacting the families and communities we serve and we are doing our best to help us all get through it.
President & CEO