York & Harrogate Domestic Cleaners
Finding a business venture that brings ‘something different every day’ is a goal that alludes many people. But brother and sister Dez Ward and Emma Lea found MOLLY MAID gave them exactly that.
The pair’s parents – Derek and Elaine Ward – ran the York franchise from 2002 and the siblings joined them in 2004 and 2007, respectively, before taking full control in September 2010.
The successful duo has maintained the family firm’s strong work ethic to constantly deliver the personal touch to customers.
One customer, Mrs Spence from York, said: “I’ve had MOLLY MAID for about three years now, and every single clean has always been thorough and consistent.
“They make the house look like new, the attention to detail is evident in every room. I would recommend them without any hesitation.”
That personal touch also helps a customer who lives alone – after her son moved abroad for work – and has health concerns that mean she would struggle to cope on her own. But, thanks to fortnightly visits from Dez and Emma’s MOLLY MAIDs, the jobs she is no longer able to do are taken care of and those worries are eased.
Dez and Emma explained: “This lady’s son has the security of knowing his mum’s home is cared for and we will always communicate with him if we have any concerns about her wellbeing.
“This enables this lady to stay in her own home and the son pays us directly via BACS transfer so neither of them need to be concerned about providing payment every visit.”
After a secret weapon to help your cleaning tasks have the same success?
Dez and Emma recommend a touch of baby oil on stainless steel splash-backs or cooker hoods for a high quality smear-free shine.
Well you’ve been a delight to deal with! Nothing seemed too much trouble, and you’ve been the only stress-free part of our entire moving process. You allowed me to shut the door on my old home, confident that it was going to look beautiful for the new owners. That feeling is priceless.
I just wanted to let you know how pleased I am with MOLLY MAID. As you are aware, I have been a customer on a weekly basis for over 3 years and am very satisfied with the service you provide. The reliability is excellent. I am also very happy with the team of two maids and the clean is always of a high standard.
It has now been almost three years since I responded to one of your flyers which had been delivered through my post box. During the past three years I have had your cheerful staff to clean my home every two weeks. The girls are absolutely spotless and wear a uniform and arrive in a MOLLY MAID car complete with logo and bring all the equipment necessary to clean my home from top to bottom. This means I no longer have to buy loads of domestic products to load up the under sink area! I look forward to arriving home on a Friday to see and smell that your girls have been and cleaned my home. It saves me a job and my Dyson is practically redundant! My teenage children are not the tidiest of people but your staff always straighten up their rooms and belongings. My son actually commented one day what a fantastic job your staff had done!
MOLLY MAID can be relied upon to come every week at the same time and deliver the service agreed upon the initial consultation. The initial clean was of a very high standard as are my regular weekly cleans. All your staff are efficient and thorough workers, the cleaners are totally trustworthy and in fact now have my door key and alarm code so they can still come to clean even if I’m out at work.
Helllo Dez and Emma I just wanted to contact you to thank you so much for the wonderful job that Jackie and Louise did for me today at my house. They were so friendly and polite and nothing was too much trouble. It was so nice to come back to a fresh, clean house and as I am not able to clean at the moment; it has taken a lot of pressure off my husband, who would have had to do it all this Easter weekend! Thanks again.
I wanted to write to thank you all for helping my son by cleaning the student house he lived in. I know the place was kept in a horrible state, and I appreciate that you went in and did your best to clean and provide a calm and positive environment. I am sure that this really helped to give him a clear space, and encouraged him to look after himself and also get on with his studies. Thank you all very much, he’s passed all his exams and got a good degree- and I am very grateful for the part you played in that.
Molly maids – wonderful! Never having had a cleaner before & finding cleaning a bit difficult I decided to ‘treat’ my house to a spring clean with Molly Maids. Two lovely ladies turned up & they soon had the house looking amazing. They now come every 2 weeks & do a fantastic job in a short period of time. House is sparkling & clean every time they leave. What a treat – fast & efficient, friendly & polite & I know I can just leave the ladies to get on with it