“Taking over the local Molly Maid business in 2008 made perfect sense to me,” explained Susan Garon, who owns the Market Harborough and South Leicester franchise.
She explained: “Several years on, it’s a pleasure to make a difference for so many customers. As a working mother organising my family around an international career, a cleaning service was always an essential for me.
“I needed to find someone I could trust with the key to my home and everything in it; someone I could rely on to do a thorough job, from the lampshades to behind the loo; a service that would turn up every time. When I found that the service I was looking for was for sale, the opportunity was too good to miss.”
Operating with a keen attention to detail, Susan’s team helps homes sparkle with a thorough clean and a polished finish to ensure those taps twinkle and floors gleam.
Susan’s team has years of experience and as a former customer herself she has a great insight into the needs of customers and the standards required to keep them happy.
Those standards mean having the knowledge to know what’s needed to ensure the best care for granite worktops right through to the personal touch, such as knowing where the customer wants the cat leaving when the team leaves.
That personal touch means the team is dedicated to the wellbeing of the people it serves, over and above the cleaning they are called in to do. Susan explained: “Our maids visited a customer who had just had a fall. After trying to call out her care company and her doctor without success, they called an ambulance. Whilst waiting they cleaned the house and refused to leave until the ambulance arrived.”
The fact that Susan’s team cares for its customers shines through with the feedback they receive. One testimonial summed this up, stating: “Please thank the maids for cleaning my house so beautifully once again. They do a fantastic job, leaving it sparkling clean and shiny. I really appreciate the work they do.”