It’s no exaggeration to say that top class customer service can have a life changing impact. If you want proof, check out the work done by the Glasgow MOLLY MAID franchise…
Tracy Dolan left her job in May 2006 and sat down with an accountant to look at her next move.
She was pointed in the direction of the Glasgow MOLLY MAID franchise and, after researching it, realised it was the wonderful opportunity she needed.
Tracy has relished being a part of a well-run, successful, professional network, whilst retaining the ability to be her own boss.
She prides herself on making a massive difference to the lives of those people they serve.
For one 86-year-old customer, that has gone far beyond the cleaning work carried out.
The customer in question, now with MOLLY MAID for two years, suffers from severe depression, with no friends or family left.
Tracy explained: “We service her home three times a week and I speak to her everyday including the weekend.
“Her social worker advised, that since we came into her life she is so much happier and wants to continue living.
“For me this truly is remarkable as we are now her life and she awaits my daily call and the maids’ visits and tells me how she wishes we had come into her life a long time ago.”
That case may not be a typical example – but it is typical of the satisfaction customers have.
Mr Legget, another happy customer, said: “The service is outstanding and the maids are loyal and trustworthy. They are also my friends, they always go the extra mile for me.”
The dedicated operation deploys a fair few handy tricks of the trade and they recommend using vinegar, which is particularly useful for removing adhesives.