Family life is at the heart of Priti Patel’s MOLLY MAID franchise in Croydon.
The team prides itself on delivering a highly-valued personal service that sees its staff become ‘part of the family’ for some households.
That’s the case with one lady in Spain who contracts Priti’s franchise to go in and help her elderly sister in Croydon every week.
The familiar, friendly service they offer is cherished by the lady in question, who often mentions to her sister in Spain how much she looks forward to the team coming in and enjoys their company.
That focus on family is also important to Priti on a personal level.
After being in work for 30 years she wanted to review her work/life balance and take on a business she could run alongside bringing up a young family.
That was in 2012, when she found MOLLY MAID.
The firm offered a strong support network and a focus on customer care that she valued coming from a customer-focused background.
Being part of the MOLLY MAID network has helped her develop her skills while giving her the family balance she wanted.
She feels the team behind her is ‘fantastic’ and likes the fact it supports her to grow her business.
The results of this relationship bear fruit for customers.
One wrote: “It was like having a couple angels come and visit once a month. The girls did a wonderful job each time and I have never had any complaints.
“I am sad that I’m moving and will miss their visits.”
Priti’s passion for her business shines almost as brightly as her team’s clean surfaces.
That shows through in her top cleaning tip. She said: The best way to get copper items cleaned is to make a weak soapy solution and add a small amount of salt and citric acid granules to it.
“Gently sponge the items with this and they will not only clean with minimal effort but also leave them sparkling !”