Cheltenham Domestic Cleaners
From looking after guests in a five star B&B to looking after the homes of people in Cheltenham, Imogen Fawcett is used to setting and meeting high standards in everything she does.
She took on her Molly Maid franchise just before Christmas in 2014 and it proved the perfect fit for her as she returned from life in New Zealand and needed a business she could take on to fit around looking after her school-age children.
The franchise has proven to be the perfect fit for Imogen – who had owned her B&B for 10 years – and she gets a great satisfaction from the successful service her team provides on a daily basis.
She said: “For me, it is the best feeling to be making a difference to people’s lives and helping them.
“We all have times when we can’t cope due to illness, age, or circumstance beyond our control. I have a number of elderly or unwell clients whom we visit regularly. It takes a weight of worry from their shoulders but also from those of their family.
“Every time I hear the phrase, ‘I am so relieved that you can help’ or ‘I am so pleased that you can help my mother’, it makes my day!”
Imogen thrives as a result of the people she encounters, whether that be her customers, staff or fellow Molly Maid Franchise Owners who provide a highly effective support network.
Her team keeps customers happy through a blend of hard work and expert know-how.
Imogen explained: “It may seem strange, but my best cleaning tip has been sitting in the kitchen looking at me for many years and I have been ignoring it! Washing up liquid. Good old simple straightforward washing up liquid.
“Add to water, apply with a cloth or sponge and it’s perfect for greasy cookers, splash backs, extractors, kitchen surfaces or even in the bathroom. Use neat if the item is really greasy.
“It is mild and gentle but cuts through grease and leaves a sparkle when dried and buffed up with a microfibre cloth.”
The customers certainly appreciate the results of this sort of top tip.
One wrote a testimonial to say: “It was a real treat to come home to a clean house. Your team did a great job.”
Another simply added: “The girls have been lovely and did a great job. What they’ve done is great – thank you all.”
Imogen may no longer be running her B&B but it’s clear that the people of Cheltenham are now benefitting from their own five-star service and they’ll keep checking in to enjoy more.
I found Chris and his team to be incredibly professional, courteous and efficient. They provided a very competitive quote and completed the cleaning on schedule. The end result was fantastic. If I need my house cleaned again I will call Molly Maid
We are delighted with the service we receive from Molly Maid Cheltenham. The staff are polite and professional, they mirror our service values and do such a great job on the properties we manage. Tenants have told us that the standard of the Molly Maid work is 10 times better than previous cleaning firms. We would highly recommend Chris and his team.
We were really impressed with the professionalism of the Molly Maid team. They were punctual and left our property spotless. They went the extra mile and even added extra touches that we weren’t expecting. We would certainly recommend Molly Maid without any hesitation.
I’ve just had my house cleaned by Molly Maid Cheltenham – the first time in my life I have had a cleaner. It was great to feel my home was in good hands. It was so nice to have the house being cleaned for me, whilst I spent that time with my little girls. A real treat! I would thoroughly recommend them. Thank you Molly Maid.
I meant to get back to you earlier to express my gratitude to you and your team; my parents were thrilled with the clean and my Mum has new confidence to have people into the house to help them in other areas of their lives. The girls must have been very discreet and will be very lucky to get away without bottles of wine in the future! Thankyou
The ladies come in and clean efficiently, thoroughly and speedily. I feel as if my fairy godmother has visited with her magic wand!
Thank you so much for the clean. I am thrilled. The cleaners never stopped and were fantastic. I have never seen two girls work so hard. I am so glad I found you. I was so impressed by the girls and by your professionalism.
We are delighted with the girls and their standard of cleaning. And, their cheerfulness makes them a delight to have around!
I have been very happy with the standard of cleaning and your lovely ladies have been very professional and exceptionally polite.
I am very pleased with the service your staff have provided over the past 15 months. They are thorough and pleasant…
The house was gleaming with cleanliness when your staff left. Thank you for your help