For Brian and Gloria James, MOLLY MAID gives them the confidence to deliver the sort of successful business they dreamt of running when they switched careers more than five years ago.
The support they get as Franchise Owners has helped them build their business and go from strength-to-strength.
And that strength enables the pair to deliver a thriving business for customers who like what they see.
Delighted customer Mrs ID, from Gosforth, wrote: “Everyone comes into my home and comments on how lovely the house is. The girls would do anything for me.
“I’m sure if I asked them to stand on their heads for half an hour they would do it. I couldn’t be without them.”
It’s that desire to go the extra mile that is cherished so much by customers of the James’ franchise.
Brian recalled one such occasion that sums up his team’s determination to help its customers, remembering: “One customer had been in hospital for a hip replacement and been home for a couple of days when our team arrived.
“They had been there only five minutes when she fell and hurt herself and was unable to get up.
“The team helped her into a chair and made her a cup of tea after contacting her daughter. They were both very grateful and called us to praise the girls for their help and kindness.”
And in the spirit of helping out, here’s one tip everyone can take on board for their household: Brian recommends using diluted car windscreen wash as an excellent way to get smear-free glass and windows.