Frequently Asked Questions

How will our relationship work?

You are under no contractual obligation as payment is made at each visit. We would prefer to earn your continued custom based on our ability to meet your needs than rely on a contractual relationship. We look to you to provide a candid review of how we are doing and your feedback is welcomed at any time.

Who will clean my home?

Your home will usually be cleaned by a team of two full-time, fully trained, MOLLY MAID staff. For security and your peace of mind, our maids are uniformed and covered by insurance. This insurance includes fidelity guarantee to reinforce the care that we take to recruit people of good character. You also have no concerns about tax, national insurance or litigation.

While in your home, our maids are not permitted to eat or smoke or use any appliances. Our training and working practices are designed to ensure that we comply with all applicable health and safety regulations.

What will MOLLY MAID do in my home?

Our free in-home estimate allows us to better understand your cleaning needs and expectations.

In addition to any special requirements that you have requested our service includes removing cobwebs and dusting skirting boards, pictures, lampshades, knick-knacks, window sills, furniture, and light fittings and vacuuming throughout. We wipe cupboard fronts clean, wash floors, and cleanse kitchens and bathrooms.

At what time will the maid team be in my home?

We normally work Monday to Friday 8.30am to 5.30pm. We are unable to give a specific time on a service day, but we may be able to specify a morning or an afternoon service. However we do make every effort to meet customer preferences.

Do I need to provide any cleaning equipment or supplies?

No, these are provided by MOLLY MAID and their usage is covered by our insurance. We are able to use our customers cleaning equipment or supplies provided that these meet health and safety requirements.

If you hold the keys to my house who will have access to them?

The MOLLY MAID Franchise Owner and the Route Manager who cleans your home are the only people who have access to your keys. The only identification is an individual key code number, the reference to which is always kept separate from the keys.

Do I have to do anything before my house is cleaned?

We ask you to spend a few minutes tidying where necessary. This will enable us to devote all our time to cleaning and will give you best value for your cleaning fee.

How do I pay for the service?

You are asked to pay on the day the cleaning is done. Most of our customers find it convenient to leave a cheque payable to MOLLY MAID on the kitchen table or work surface. A VAT receipt will be left for cash payments and/or upon request.

What happens if my scheduled cleaning falls on a statutory holiday?

We contact you to make alternative arrangements.

What if I do not want cleaning to be done while I am away on holiday?

Please give your local MOLLY MAID office a call, giving us at least two working days notice of your requirements.

How do I arrange special requests, changes or cancellations?

Please call the local MOLLY MAID office, giving at least two working days notice of your requirements.

What if something gets broken when my home is cleaned?

We treat your home with the utmost care. But if something is damaged or broken we will leave a note and will contact you as soon as possible. We will make every effort to have the item replaced if it cannot be repaired.

You can either enter your Postcode or select the nearest city or town to locate a MOLLY MAID Service in your area.