Frequently Asked Questions

How will our relationship work?

You are under no contractual obligation as payment is made at each visit. We would prefer to earn your continued loyalty based on our ability to meet your needs than rely on a contractual relationship. We look to you to provide a candid review of our cleaning service and your feedback is welcomed at any time.

Who will clean my home?

Your home will usually be cleaned by a team of two, fully trained, MOLLY MAID professional home cleaning services staff. For security and your peace of mind, our uniformed maids are fully covered by insurance. This insurance includes fidelity guarantee to reinforce the care that we take to recruit staff of good character. You also have no concerns about tax or national insurance.

While in your home, our maids are not permitted to eat or smoke or use any of your appliances. Our MOLLY MAID professional home cleaning services training and working practices are designed to ensure that we comply with all applicable health and safety regulations.

What will MOLLY MAID do in my home?

Our free in-home estimate allows us to better understand your domestic cleaning needs and expectations.

In addition to any special requirements that you may have requested our cleaning service includes removing cobwebs and dusting skirting boards, pictures, lampshades, knick-knacks, window sills, furniture, and light fittings and vacuuming throughout. We wipe cupboard fronts clean, wash floors, and throughly clean kitchens and bathrooms.

At what time will the maid team be in my home?

We normally work Monday to Friday 8.30am to 5.30pm. We are unable to give a specific time on a service day, but we may be able to specify a morning or an afternoon service. However we do make every effort to meet customer preferences.

Do I need to provide any cleaning equipment or supplies?

No, these are provided by our MOLLY MAID professional home cleaning staff and their usage is covered by our insurance. We are able to use our customers cleaning equipment or supplies provided that these meet health and safety requirements.

If you hold the keys to my house who will have access to them?

The MOLLY MAID Franchise Owner and the Route Manager who cleans your home are the only people who have access to your keys. The only identification is an individual key code number, the reference to which is always kept separate from the keys.

Do I have to do anything before my house is cleaned?

We ask you to spend a few minutes tidying where necessary. This will enable us to devote all our time to cleaning and will give you best value for your cleaning fee.

How do I pay for the service?

For a regular cleaning service, payment is made at the time of each clean. You can pay by standing order, cheque or cash which can be left on the kitchen table or work surface. It may be possible to pay by debit or credit card - please contact the Franchise Owner to discuss payment options. VAT is charged on each clean and a VAT receipt can be left on request. For a one-off or an occasional clean, a 50% deposit will be required at the time of booking.

What happens if my scheduled cleaning service falls on a statutory holiday?

We contact you to make alternative arrangements.

What if I do not want cleaning to be done while I am away on holiday?

Please give your local MOLLY MAID professional home cleaning services office a call, ideally providing them with seven working days notice, but no less than two working days notice and we will revise your cleaning programme. We will be obliged to charge you the full clean price should you not contact us.

How do I arrange special requests, changes or cancellations?

Please call your local MOLLY MAID professional home cleaning services office, ideally providing them with seven working days notice, but no less than two working days. If less than two working days are given for a cancellation you will incur a minimum fee of 50% of the clean price.

What if something gets broken when my home is cleaned?

We treat your home with the utmost care. But if something is damaged or broken we will leave a note and will contact you as soon as possible. We will make every effort to have the item replaced if it cannot be repaired.

Back to top